Refund Policy
Last updated: April 12, 2026
We keep this simple. If a product isn't what you needed, ask for a refund and you'll get one. Details below.
Digital Products
14 days, no questions asked.If you bought a Claude Project Kit, category bundle, or Full Project OS and it doesn't work for you, email us within 14 days of purchase and we'll refund in full. You don't have to justify it.
Refunds go back to the original payment method through Stripe. Processing usually takes 5–10 business days depending on your bank. We revoke access to the product files after a refund is issued.
After 14 days we evaluate requests case-by-case. If a product is broken, misrepresented, or we messed up, we'll make it right regardless of timing.
Abuse
Refunds exist so you never feel stuck with something that doesn't work. We reserve the right to decline refunds on accounts that show a pattern of buying and refunding, or of refunding after clearly extracting the product's value.
Services
Service refunds are governed by the engagement proposal you signed. The standard structure:
- Design services (Landing page, microsite, brand+site combo): the initial deposit is non-refundable once discovery begins, but unused portions of fixed-price contracts are refundable if we cancel before delivery. Revision rounds beyond the included count are billed at $350/round.
- Application builds(CRUD dashboard, SaaS MVP, AI MVP): structured as 40% kickoff / 40% beta / 20% launch. Each milestone is non-refundable once delivered and accepted. If we don't deliver a milestone, you don't pay for it.
- Hosting + care plans: cancel any month. No refund on partial months; access continues through the end of the paid period.
How to Request a Refund
Email kumo@makais.app from the address associated with your order. Include the order ID (from your receipt or /account) and a one-line reason if you want to — it helps us improve, but you don't have to.
Chargebacks
If you have a problem, email us first. We'd rather refund you than fight a chargeback. Disputes filed without contacting us first may result in the related account being closed.